Every Jack Weir & Sons purchase comes with a professional appraisal that can be used for insurance purposes. We highly recommend that you get your jewel fully insured as soon as possible to protect against damage, theft, or loss. Please note that our service warranty does not cover damage to the center stone (chips or breakage). Additionally, our service warranty does not cover the loss or theft of the primary/center stone, diamond, or colored gemstone. We strongly advise that all fine jewelry be insured for these types of incidents.

All jewelry, especially vintage and antique pieces, may occasionally experience common wear-related occurrences. While we thoroughly check the quality of our vintage and antique pieces during acquisition and before shipping them out, everyday wear can sometimes reveal an issue that requires attention. With proper care and craftsmanship, these issues can be easily resolved, and we are here to help!

Jack Weir & Sons offers complimentary service on minor repairs caused by the manufacturer or structural issues for a period of six months from the date of delivery. If we determine that the issue is a result of personal wear and tear or negligence, we will provide a quote after reviewing photos of the jewel and the repairs needed. If your jewel is insured, you may forward this quote to your insurance company for reimbursement. We keep basic repair fees reasonable, as we prefer our experienced jewelers to handle the delicate work required for your vintage jewelry. Please note that customers are responsible for the cost of shipping both ways. We offer Fedex Overnight Signature Required 100% Insured Delivery for a round trip shipping cost of $100.

For any repairs or service requests made after six months from the date of delivery, all costs will be at the customer's expense. Customers are responsible for the cost of shipping both ways. We offer Fedex Overnight Signature Required 100% Insured Delivery for a round trip shipping cost of $100. We recommend reaching out to us by email sales@jackweirandsons.com or phone 310-276-1280 to discuss any issues you may be experiencing with your purchase. By reviewing photos or examining the jewel in-person, we can provide you with the necessary advice and assistance.

We strongly encourage you to reach out to us for all of your jewelry repairs! With over 40 years of experience in working with fine antique, vintage, and estate jewelry, we possess the expertise and knowledge to treat your piece with the utmost care. Once you become a client, we consider you a client for life, and we are always happy to help you, offer guidance, and provide our services.

If you have any questions or require further assistance, please do not hesitate to contact us. Your trust and satisfaction are of utmost importance to us. Email sales@jackweirandsons.com with some photos and a general description of what you need assistance with. We will review all the information and get back to you shortly.